Frequently Asked Questions (FAQ)

📦 When will my order ship?

We process all orders within 1–3 business days. You’ll receive a confirmation email with tracking info as soon as your order is on its way!

🚚 How long does shipping take?

Shipping times vary by location:

U.S. orders: Usually arrive within 7 -14 business days after shipping

Please note: shipping time does not include processing time.

💳 What payment methods do you accept?

We accept most major payment methods including Visa, MasterCard, American Express.

🔁 Can I return or exchange my item?

Yes! We offer returns or exchanges within 7 days of delivery.
Items must be:

Unworn

In original condition

In original packaging

Buyers are responsible for return shipping costs. To start a return, email us at LuxeLavShop@gmail.com.

📬 What if my package gets lost or stolen?

Unfortunately, we are not responsible for lost or stolen packages once they’ve been marked as delivered by the carrier. If this happens, please contact your local postal service for assistance.

🧼 Are your items brand new?

Yes! Every Luxe Lav piece is brand new, hand-selected, and quality-checked to ensure you’re getting only the best.

✨ How can I contact Luxe Lav?

Got questions, compliments, or style pics to share?
Email us anytime at LuxeLavShop@gmail.com — we love hearing from you!

Shipping Policy

At Luxe Lav, we aim to get your order to you as quickly as possible, with care and convenience every step of the way.

Processing Time
All orders are processed within 1–3 business days. Please note that processing time is separate from shipping time.

Shipping Time
Shipping times depend on your location:

U.S. Orders: Expected delivery is within 7-14 business days after processing

Please keep in mind that these are estimates and delivery times may vary depending on external factors such as weather or postal service delays.

Shipping Rates
Shipping costs are calculated at checkout based on your location and preferred shipping method.
Free shipping promotions (if available) will be automatically applied during checkout.

Tracking Your Order
Once your order ships, you’ll receive a tracking number via email so you can follow your package every step of the way.

Lost or Stolen Packages
Luxe Lav is not responsible for lost or stolen packages once they are marked as delivered by the carrier. Please ensure your shipping address is correct and secure.

If your package is lost or stolen, we recommend contacting your local postal service first. For additional assistance, feel free to reach out to us at LuxeLavShop@gmail.com, and we’ll do our best to help.

Shipping Address
Please double-check your shipping address before completing your order. Luxe Lav is not responsible for any delays or misdeliveries due to incorrect addresses.

Customer Support
If you have any shipping questions, concerns, or need assistance, don’t hesitate to contact us at LuxeLavShop@gmail.com.

Contact Us

We’d love to hear from you! Whether you have a question about our bags, need help with an order, or simply want to say hi — we’re here for you.

📧 Email: LuxeLavShop@gmail.com

📞 Customer Care Hours: Monday – Friday, 9:00 AM – 6:00 PM (EST)

We respond to all inquiries within 1–2 business days.

✨ Follow LuxeLav:

Stay updated on new arrivals, exclusive drops, and special offers:

• Instagram: @luxe_lav
• TikTok: @luxelaveshop

Thank you for choosing LuxeLav — where luxury meets affordability. 💕

👟 Our shoes are true to size for a perfect fit. However, please note that our sandals 👡 tend to run small — we recommend sizing up for the most comfortable fit.